As summer moves toward the hottest days of the year, this is when your refrigeration equipment faces the biggest challenges. Here at True Parts, we stand ready to supply the parts you need to keep your equipment running. However, without True’s Technical support team and our service partners, getting the right parts would not solve your cooler issues. So, in this blog post I would like to highlight our Technical Support Team and the work that they do.
The True Technical Refrigeration Support team delivers a significant, positive impact by serving as a centralized, responsive resource for service providers across the country. Through reliable phone-based support, the team ensures that technicians in the field can quickly access expert guidance to diagnose issues, minimize downtime, and restore systems efficiently. This real-time assistance not only improves first-time fix rates but also enhances overall service quality and customer satisfaction.
Beyond day-to-day troubleshooting, the team plays a critical role in strengthening technical capability across the service network by facilitating structured training opportunities. These sessions help service providers stay current with evolving refrigeration technologies, best practices, and regulatory requirements, enabling them to operate more safely and effectively. By investing in knowledge transfer, the support team helps build confidence and competence within the field workforce.
A key strength of the organization is its distributed model, with skilled personnel working remotely from locations across the United States. This geographic reach allows the team to provide broad coverage, maintain flexible availability, and better understand regional service challenges. The result is a highly accessible, knowledgeable support system that adapts to the needs of service providers nationwide.
Collectively, the Technical Refrigeration Support team combined with True’s service provider network delivers unmatched capabilities to help you keep your True equipment running at the highest level.
True’s Field Support Team has some valuable tools on the support tab of our website that you can easily access. Just go to the link below and this will get you to the support tab.
True Manufacturing Support | Get Help, Parts, & Answers
On the support page you have a variety of options.
1. You can go to the serial number lookup link and find your cabinet and its details.
2. You can find the correct gasket, shelf and a variety of other information about your cooler.
3. If you need to find a service provider, just go to the “Find a Service Company” link. You will be able to put in your zip code and find service companies in your area.
4. If you need assistance finding the right part, the True Online Parts Search (TOPS) is available from this page. You will need to be registered to use the tool or you can access it on the True parts Estore after signing in.
Of course, if you need additional help you can always reach out to our best in class Tech Support Team. The contact information is below and can also be found on the support page of our website.
TECHNICAL SUPPORT
Direct Service Line: 855.372.1368
Main Office Line: 800.325.6152
Fax: 636.379.1153
Available (CST)
Monday – Friday: 7 am to 6 pm
Saturday: 8 am to 12 pm
Sunday: Closed
Email: service@truemfg.com
So, as we enter this most challenging time of year for refrigeration equipment, you can be confident that True’s best-in-class Parts and Technical support Teams are standing behind you.