True is Bringing the Support
True Parts Warehouse
True sells the highest quality refrigeration products in the industry. But we don’t stop there. We also have technical and parts support capabilities that are unmatched in the industry. Let’s start with our 125K square foot warehouse that allows us to actively maintain the largest inventory of True OEM parts anywhere. When your customer’s cooler goes down you have resources waiting to help
· True’s Tech Support Team that has years of experience
· True’s Parts Support Team that is the best in the industry
· True’s on-line Estore with the capabilities you need to find your part and place your order
To take a look at True’s parts depot check out the video below
True Refrigeration Parts Network
True’s Online Store
True also has a new parts Estore that was launched at the beginning of the year and has been enhanced with your feedback. If you don’t have access to the Estore what are you waiting for? You just need to set up an account with us—either as a credit card account or a terms account, depending on your preference. Contact your True® Customer Service Representative today to activate your account and start enjoying all the benefits of the new system.
To get a preview of the Estore check out the video below
https://true.sharefile.com/public/share/web-sa9ee2bb175834003a715536c89bc4bbf
What’s the True Advantage?
- Improved Part Search and Navigation Features
- 360° Product Images for Better Visualization
- Integration with True Online Parts Search (TOPS)
- Mobile-Friendly for On-the-Go Access
Streamlined Navigation and Part Search
The new Estore is designed to feel familiar, with search and checkout features comparable to what you’d find on popular online shopping sites. What sets us apart is the ability to start your search with a serial number or model, making it easier than ever to identify the right part.
Want to see the system in action? Checkout this demo.
360° Product Images
Our new platform includes 360° images for many parts, allowing you to view items from every angle for easier identification. While not all parts require this feature (e.g., gaskets can be identified by their profile and dimensions), we’re expanding the availability of 360° images to improve your experience further.
Integrated True Online Parts Search (TOPS)
TOPS, our tool for interactive parts identification, is now fully integrated into the new Estore. Covering most equipment from 2017 onward, TOPS features 3D functionality that allows you to zoom in on specific areas and drill down to the exact part you need.
For example, you can view a condensing unit and explore all associated components in detail.
Watch our tutorial here: TOPS System - How to Use True Online Parts Search - YouTube
And remember, our Customer Support Team is always available to assist with any questions.
Optimized for Mobile
The new Estore is optimized for mobile use, so you can access it anytime, anywhere. Whether you’re on your phone, tablet, or desktop, you can search for parts, log in, and check out with ease. Visit shoptrueoemparts.truemfg.com on any device to get started.
We’ve Got Your Back
In this business of keeping time sensitive refrigeration products humming, no one has your back like True. From our parts warehouse, with the most True parts on the planet to our support groups, which are the best in the industry to our new Estore, we are there for you.