Serial Number Lookup
Where's my serial number?
Confirm Your Model Number
If your model begins with "01-" please remove it when you are using our search tool.
Model numbers may have multiple part options depending on the age of your cabinet. Find the model number on the left interior side of your equipment.
Please confirm you are buying the right part for your cabinet. Contact us by chat, email estorecoordinator@truemfg.com, or call us at 800-424-8783.
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Welcome to True OEM Parts!
If you had an account on our previous eStore, it has been automatically transferred to this new platform.
No password is required! You’ll receive a secure user code via email each time you log in. To start the process, go to your profile icon at the top right of this page, and click on it to get the screen to put in your email address.
If you experience any issues or have questions, our True Customer Service team is here to help. Please contact us at EstoreCoordinator@truemfg.com for assistance.
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Live Customer Support
Need to talk to a real person? Call 800-424-8783 or email us at partsinquiries@truemfg.com
OEM Parts Direct
Order directly from the manufacturer ensures your equipment runs smoothly.
True Online Parts Search
Enter the serial number for your True product and find the replacement parts you need on TOPS. Authorized users only. Registration is required.